These terms and conditions outline the use and guidelines for Designheed.com, as well as any services associated with the website. When a client accesses the website or engages with Designheed’s services, the client agrees to the following terms, which are intended to promote a safe, equitable, and professional experience for all users of Designheed.com and services associated with it, particularly in the architecture, engineering, and construction industry.
Scope of Services
- Designheed offers architectural drafting, 3D modeling, MEP model linear, and other related services to AEC professionals.
- Services may include tangible deliverables such as CAD files or 3D models.
- The project timeline, deliverables, and scope of work will be determined in a separate individual service agreement or quote.
Client Responsibilities
- Provide the necessary information about work, requirements, and related files to achieve satisfactory results.
- Inform promptly about any approvals, adaptations, or changes regarding the project that may affect its scope.
- Maintain confidentiality of any unique or proprietary information provided by Designheed.
Payment Terms
- Clients shall make full or partial payments according to the applicable quotation or contract.
- Payments can be made via secure online methods or bank transfers.
- Failure to make timely payments may result in delays or suspension of deliveries.
Intellectual Property
- All rights to the results of work remain with Designheed until full payment is received.
- Upon full payment, clients are granted rights to use their deliverables as per the agreement.
- No distribution, resale, or duplication of digital files is permitted without explicit permission.
Order Cancellations
- An order may be canceled within 24 hours of confirmation without penalty.
- Customized or project-specific orders cannot be canceled once work has started.
- Refunds for cancellations will follow Designheed’s Refund Policy.
Liability and Warranty
- Designheed commits to maintaining quality standards for every service and material delivered.
- Designheed is not liable for delays caused by third-party carriers, client-side errors, or uncontrollable circumstances such as weather events.
- Clients should contact the support team promptly in case of issues so they can be addressed effectively.